Customer Service and Experience
Our team of service experts can design and implement a customer-centric service vision for your organisation. We will provide you with a detailed service strategy and roadmap. This will also include the implementation of a customer care and complaints management programme for high quality customer relations and service recovery. In addition, we will help you identify service trends and gaps, develop and implement tactics to close the gaps, track the success of service initiatives, train and develop your people to be customer-centric.